Refunds, and what happens when something fails

A settlement is final, and that is the chain's rule rather than a policy of ours

When a mint or an auction settles, the work and the payment have already moved in the same transaction. Nobody, including this platform, can reach into that and undo one half: there is no refund button, and one that existed could only work by paying you out of a different wallet — which is a gift, not a reversal.

So there is no discretionary refund process, and this page will not pretend otherwise. What it can do is name the two moments where the money is genuinely still yours.

Before you sign

Nothing is charged until your wallet signs, and the page states the total payable before it asks. If the number is not one you accept, closing the window costs nothing.

An auction you lost, and a sale that never settled

• Outbid on an English auction: the contract holds your bid, and the same contract returns it — the release page shows a Withdraw … button once there is something to take.
• Won but did not claim: the work stays in the contract's escrow and the seller's proceeds stay theirs until each side withdraws, so nothing is lost by waiting. The work is claimed from the same page, with Claim NFT.
• A drop that never reaches its sale window: nothing was charged, because the signature never happened.

A purchase through a fiat on-ramp

If you bought the currency you spent through a card or bank on-ramp, that leg is the provider's sale rather than ours, and its terms govern its part — including anything you would ask it to reverse. The on-chain half is unchanged by that.

If something is actually wrong

A work that does not match its page, a transfer that never arrived, a receipt that names the wrong thing: those are worth reporting rather than refunding, because each has a cause that can be found — the page, the explorer and the sale contract are all public. Write to contact@luxedimension.com with the transaction hash.